This policy applies to orders placed in the United States, the United Kingdom and Canada. It is intended to clarify our shipping policies and procedures. Please read it carefully before placing an order in our store.
Shipping, processing and order times
- Final order time: 5:00 PM (GMT+01:00)
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Order processing time is 1-3 business days (Monday to Friday)
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Typically, deliveries take between 5 and 9 business days (Monday to Friday)
- Shipping costs: Free delivery.
Cancellation of order
Orders are processed shortly after they are submitted. Customers can request a cancellation within 3 hours of placing the order, provided the order has not yet entered the packing or shipping stage. After this point, cancellation may no longer be possible. We advise reviewing all order details carefully before completing the purchase.
Order tracking
A tracking number will be created once your order has shipped. Please provide a specific email address to track your order. Click here to track your package.
Change of address/telephone number
If you wish to change the phone number or address provided when ordering, please contact us as soon as possible before shipping. Once the order has been shipped, we cannot change this information. In this case, you will need to request a resend and place a new order.
Order tracking issues
If you have any issues with your tracking number or package delivery, please contact the carrier directly before contacting us. Tracking information may take 1-3 business days to appear. In rare cases, tracking information may not be updated, but you will still receive your order. Contact us for an estimated delivery time.
Shipping area
We only ship to the United States, the United Kingdom and Canada.
